In today’s mobile-driven world, having a digital presence in the form of a website and social media is not enough if your target is to outrun the competition in your industry. Whether you’re running a healthcare, finance, eCommerce, or travel business, mobile apps can help fast-track your business growth.
In the Apple Store alone, business apps were the 2nd most popular category as of June 2021.
Therefore, if you think your business doesn’t need a mobile app, then this post is for you. Read on to learn the top 5 reasons why you should invest in a mobile app for your business.
Top 5 Reasons Why Your Small Business Needs a Mobile App
Here are some of the strong reasons why developing a mobile application can do wonders for your business.
1. Expand Your Customer Base
There are around 3.8 billion smartphone users all around the world. With your business mobile app available on the two most popular marketplace – Google Play Store and App Store, you stand a chance to attract more users to your business.
As a result, it will help generate new revenue streams for your business.
2. Enhance Customer Service
You can integrate features such as in-app messaging, RSVP capabilities, easy directions to your physical stores, FAQ, and customer feedback options in your business mobile app. All of them can take customer service to the next level. A mobile app empowers you to come up with some great ideas to cater to your customers better.
3. Customer Insights
With customer insights in place, determining what’s working and what’s not is an easy feat.
Through a mobile app built on advanced technologies such as AI, you can easily measure some key metrics such as downloads, user engagement, the products/services users are interested in, and alike others. This will further help you figure out how you can make your product/service more appealing to users.
4. Build Your Brand Image
Today, customers need everything at their fingertips. Even a one-second delay makes them frustrate and think about other alternative options to meet their needs. Through a mobile app with chatbot integration, you’ll be able to make yourself available and reachable to your customers around the clock and can provide instant answers to their queries and concerns. With the image of being accessible 24/7, you’re building a stronger brand image for your business.
5. Accelerate Your Journey of Digital Transformation
Well, what is digital transformation? Enhancing customer experience. Isn’t, it right? With personalization, you can take customer experience to the next level. Fortunately, mobile apps empower you to deliver personalized messages to your customers, improving customer engagement.
Mobile apps benefit businesses across numerous industries and that’s why more and more businesses consider developing a mobile app as part of their core marketing strategy. It’s an investment that will indeed pay you back in the form of higher ROI.